Frequently Asked Questions
Everything you need to know about the VIOLETTE_FR experience.
Does VIOLETTE_FR ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your beauty products vegan and cruelty-free?
We are proud to be 100% cruelty-free. The majority of our products are vegan, and we clearly label any items that contain ingredients like beeswax on their respective product pages.
What is your return policy?
We want you to love your glow. If you are not satisfied, we accept returns on lightly used products within 30 days of purchase, excluding final sale items.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your package status through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay for accelerated checkout.
Are VIOLETTE_FR products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test or reviewing the full ingredient list if you have specific allergies.